Privacy Policy

What we collect

If you use our quote form, we collect your name, phone number, suburb, and a short message about the work you need done. If you call or email us instead, we keep a record of your contact details and what was discussed so we can follow up on your quote or job.

Like most websites, this site also collects some standard technical data through cookies, such as the pages you visited and roughly how you found us. More on that below.

How we use your details

We use your details for one thing: handling your enquiry. That means calling you back, preparing your quote, booking the job, and following up afterwards. Form enquiries are delivered by Web3Forms (our form provider) to Glen's email, and logged in our customer-management system (GoHighLevel), so nothing gets lost and you don't have to chase us.

We may send you a follow-up message about a quote you've requested. We don't add you to marketing lists you didn't ask for.

Cookies, analytics and advertising

We use Google Analytics to understand how people find and use this site. This data is aggregated and doesn't identify you personally.

We also run online advertising from time to time (such as Google and Meta ads), which uses cookies to measure whether those ads led to an enquiry. You can block or clear cookies in your browser settings at any time, and you can opt out of personalised advertising through Google's Ads Settings and Meta's ad preferences. The site works fine with cookies blocked; the quote form doesn't need them.

Who we share your information with

We never sell your information, and we don't share it with anyone for their own marketing.

Your details are held in the software we use to run the business: our customer-management system, email, and analytics tools. Those providers store data on their own servers, some of which are located outside Australia. We only use providers with their own published privacy and security commitments, and they're only permitted to hold the data, not use it.

The only other time we'd disclose your information is if the law required it.

Keeping your details safe

We take reasonable steps to protect the information we hold: password-protected systems, with access limited to the people handling your job. We keep records of quotes and completed work because electrical work carries compliance obligations, but we don't keep personal information we no longer need.

Seeing, fixing or deleting your information

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. Email glen@joondalupelectrical.com or call 0438 678 218 and we'll sort it, usually within a few days. Deleting your details won't affect any warranty or compliance records we're required to keep for completed electrical work.

The rules we follow

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you're ever unhappy with how we've handled your information, tell us first and we'll do our best to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Questions

JOONDALUP ELECTRICAL CONTRACTING
ABN 64 669 721 046 · Licence EC9674 · EW144799
Phone: 0438 678 218
Email: glen@joondalupelectrical.com